At Corksy, we’re always striving to make your wine club management experience as seamless as possible. We understand that ensuring compliance with regulations while meeting the unique needs of your customers can be a complex task. That’s why we’re excited to announce our latest feature – the ability to modify products and addresses for non-compliant wine club orders. With this enhancement, admins gain the power to effortlessly address non-compliant orders, ensuring both regulatory adherence and customer satisfaction.
How to Use the Modify Products Feature
Here’s a step-by-step guide on how to make the most of this powerful tool:
Log in to Your Admin Account: Start by visiting the Wine Club tab and clicking on the open wine club package.
Access Wine Club Orders: Navigate to the wine club orders section, where you can view the status of all orders.
Identify Non-Compliant Orders: Non-compliant wine club orders will be clearly marked for easy identification. Simply click on the order that requires modification.
Modify Products: Next to the order, you will notice an alert indicating “Failed Compliance” with a “View Details” message.
Make Necessary Changes: Click “Edit” to remove products that do not meet compliance requirements. If the issue pertains to an uncompliant address, you can edit the address directly within the order.
Reprocess Order: After making the required adjustments, simply click “Save,” and the order will be automatically reprocessed. This ensures a smooth and compliant transaction.
Notify the Customer (if needed): Depending on the changes made, it may be necessary to communicate with the customer to inform them of any modifications or substitutions to their order. Clear and polite communication ensures transparency and customer satisfaction.
Tips for Efficiently Using the Modify Products Feature
Here are some tips to help you make the most of this feature:
Stay Informed: Familiarize yourself with compliance regulations to make informed modifications that align with legal requirements.
Effective Communication: When notifying the customer of changes, be clear and polite. Explain any modifications made to their order to maintain customer satisfaction.
Regular Checks: Regularly check for non-compliant orders to address them promptly, ensuring that your wine club operates smoothly.
Additional Enhancements
We’re committed to providing you with a comprehensive wine club management solution. In addition to the Modify Products Feature, here are some other recent enhancements to our platform:
– Export New Reports
– Search Wine Club Members with Phone Number and Email
– Bulk Fulfillment from Wine Club Package Page: Admins can now perform bulk fulfillment directly from the wine club package page.
– Modify Delivery Preference on Individual Membership Page
– Wine Club Specific Shipping Prices: This feature allows shipping prices to be displayed only on the admin side.
– QuickBooks Class Setup in Admin
– Admin Adds a Customer to a Wine Club Membership
– Showing Detailed Errors in Bulk Fulfillment
– Admin Can Edit Quantity, Even After Customer Selection in Wine Club Customer Choice
– Option to Retry if Process Failed in Wine Club Order
These enhancements are designed to make your wine club management experience smoother, more efficient, and tailored to your needs.
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